FAQs
Shipping Policy
Warranty Policy
Terms & Conditions
Privacy Policy
Shipping and Returns Policy
Our Commitment to Exceptional Service
At HKTgear, we are dedicated to providing you with an outstanding experience through our products and services. We strive to ensure stress-free deliveries for our valued customers. Please review our updated shipping and returns policy below.
Shipping Details
Order Placement:
All orders placed on www.hktgear.com will be shipped to the address provided at checkout. For deliveries to multiple addresses, please place separate orders.
Courier Partners:
We work with trusted courier services and may adjust our partners as necessary for operational convenience.
Shipping Locations:
Currently, we only accept orders within Pakistan. International shipping is not available.
Free Delivery:
Enjoy free delivery on all orders—no hidden charges. Kindly pay the rider only the listed item price.
Delivery Timeframe:
Major Cities: 5-6 working daysOther Areas: 7-8 working daysDelays may occur during sales or holidays.
Processing Days:
Orders are processed Monday through Saturday. Orders placed on Sundays will be processed on the next business day.
Order Delays:
In case of delays, please contact us at 03-111-786-693 for prompt assistance.
Out of Stock Items:
If an item is out of stock, we may ship the available items separately.
Tracking Details:
You’ll receive an order confirmation and shipment tracking details via email.
Payment Details
Payment Options:
Choose from secure online payments (credit/debit cards) or the Cash on Delivery (COD) option.
COD Payments:
Ensure the payment is made to the courier rider upon delivery.
Refunds for Failed Transactions:
If your account is charged but no order details are received, the amount will be refunded within 3-5 business days.
Damaged Products
If you receive a damaged item:
1. File a complaint within 24 hours of receiving the product.
2. Provide your order number and photos of the damaged product.
3. Contact us at 03-111-786-693 for a resolution.
We are committed to addressing your concerns promptly and ensuring a smooth shopping experience. Thank you for choosing HKTgear!