Warranty Policy

At HKTgear, we are dedicated to ensuring you have an exceptional experience with our products. In the unlikely event of an issue, please follow the timelines and guidelines below for a seamless resolution.

Policy Criteria

  • Within 24 HoursFile complaints about physical damage or incorrect products within 24 hours of delivery.
  • Within 3 DaysReport software-related issues within 7 days of receiving the product.
  • Beyond 3 DaysComplaints beyond this period are eligible only for repairs, subject to terms and conditions.

Policy Exemptions

HKTgear will repair or replace defects or malfunctions only if the following guidelines are followed:

  • Bluetooth RangeUse within a 10-meter range.
  • Charging ProcessAvoid fast chargers or overcharging.
  • App ConnectivityKeep the mobile app running in the background.
  • Water ResistanceAdhere to water-resistance precautions.
  • Battery LifeDuration depends on usage and connectivity.
  • Health FeaturesSmartwatches are not substitutes for medical devices or fitness trackers.
  • Visual VariationsExpect slight differences due to screen effects.
  • Shock ResistanceHandle with care; avoid dropping the product.
Failure to follow these guidelines may void your warranty.

Policy Guidelines

To claim your warranty, ensure the following conditions are met:

  • Non-Transferable WarrantyApplies only to the original purchaser.
  • Proof of PurchaseValid proof is required.
  • Repair or ReplacementThe warranty covers repair or replacement only.
  • Warranty RegistrationRegister your warranty online.
  • Issue ResolutionInitial attempts to resolve will be via call or email.

Eligible claims require shipping the product to HKTgear at the customer’s expense.

Note

  • Replacement may take 15-20 days, subject to stock availability.
  • Replacement may involve a different variant or color based on availability.
  • HKTgear is not responsible for delays or damages during transit.

Policy Validity

The warranty does not apply under the following circumstances:

  • Normal Wear and TearIncludes color fading or dust accumulation.
  • Misuse or DamageCaused by mishandling, unauthorized repairs, extreme temperatures, or liquid spills.
  • Warranty ExpiryRegardless of usage.
  • Guideline ViolationsNon-adherence to operational guidelines.

Contact

For assistance or to register your warranty:

We value your trust and are committed to addressing your concerns promptly and professionally.